Frequently asked questions
What is included when I purchase a bouquet?
All bouquets will include a complimentary gift bag as well as a gift card.
When will I be contacted for the collection time of my bouquet?
We’ll reach out to you via Instagram DM, or via WhatsApp if we’re unable to reach you on Instagram, 1 day before your order fulfilment date to arrange a suitable collection time.
What if I've confirmed the meetup timing but can't make it on that day?
If you're unable to make it for a confirmed meet-up timing, please inform us at least 3 hours in advance so we can reschedule accordingly. We appreciate your understanding, as last-minute changes may affect our delivery schedule.
A $15 fee will apply to clients who miss their scheduled collection, with a 15-minute wait time, without providing at least 3 hours’ notice.
If the buyer misses the collection twice, the order will be considered forfeited and released without a refund. We will contact the buyer to arrange a second meet-up; however, if no arrangement is made, the order will be forfeited as well.
How do I order a customised bouquet?
To order a customized item, simply send us a DM on Instagram with your budget, preferred color themes, any specific flowers you’d like, and any special instructions. We’ll work closely with you to bring your vision to life! Once everything is confirmed, we’ll provide an order quote and timeline.
Alternatively, you may customize your own bouquet without needing to DM us by carting out on the flowers you like as well as the "wrapping paper color selection" item.
Can I have my order refunded?
As all items are handmade to order, orders arenon-refundable and non-cancellable once production has started. However, if you realize that an order was placed incorrectly and we have not started making it, we will be able to process an order cancellation for you.
How much does delivery cost?
Delivery fees are $18 island wide.
- Exceptions apply to certain locations, including Airport, Jurong Island, Military Camps, Sentosa, Tuas Area (Gul Circle, Tuas Crescent, Tuas Link, and Tuas West Road), and University Halls.
- Delivery fees may increase during peak seasons.
For deliveries to offices, condominiums, or other gated properties, please inform the security office in advance. If the delivery is rejected by security, a redelivery fee of $18 will apply and must be borne by the buyer.
